FAQ

Most pieces on this site are made to order, keeping production sustainable and reducing waste. Production typically takes 1 to 3 weeks depending on the item, and shipping about 1 to 2 more.

Because different pieces are made by different production partners, one order can arrive as a few packages.

Once an order enters production the address is set, so pieces sent to a wrong address can't be replaced. If you catch it right away, send a DM and email and it will be updated if it's still possible, though that can't be promised.

If something arrives misprinted or incorrect, send a photo, your name, and your order number within 5 days of delivery for a replacement.

Always check the size chart before you buy, and ask if you're between sizes.

For US online orders only: email your name, order number, and the size you need within 5 days of delivery. You'll get a confirmation and instructions for mailing the item back. Once it's received, the correct size will be sent to production and then shipped out. You cover shipping both ways.

Local to Juneau? Bring the item to the shop at 220 Front St within 5 days of delivery. The same design in a different size isn't guaranteed to be in stock, as the brick and mortar often carries a smaller selection than the online catalogue, but it can be exchanged for something else in the shop of equal value.

International orders: we do not accept sizing exchanges.

Exchanges aren't available for a change of mind.

Not everything. The shop at 220 Front St carries a selection of ArtistNatalie's clothing including her newest designs that haven't yet made it online, as well as limited edition and one of a kind items, and a curation of wonderful items from other artists. If you spotted something in our physical shop and don't see it on our site, send us a DM to find out if it's available.

No. Buying a piece does not transfer the copyright. Using the art for a brand, reprinting it, or building it into new designs needs a license from ArtistNatalie first. Email us if you'd like to inquire.

Yes. A Tattoo Ticket covers the permission in one simple purchase.