Refund policy

Exchanges and Replacements
Most of what's here is designed by ArtistNatalie and made through a small network of trusted makers, alongside work from other independent artists. Because nearly everything is made to order or comes straight from an artist, occasionally something doesn't come out right. Problems get handled thoughtfully, within the terms below.

Damaged, Defective or Wrong Items
If an item arrives with a misprint, defect, damage from shipping, or isn't what was ordered, email natalie@dripdropwondershop.com within 5 days of delivery with a photo, your name, and your order number. The remedy is a replacement. Store credit and refunds are not offered. We may request the item be returned before a replacement is issued; if so, instructions will be provided at that time. International orders are handled per the International Orders section below.

Sizing
Always check the size chart before you buy, and ask if you're between sizes.

For US online orders only: email your name, order number, and the size you need within 5 days of delivery. You'll get a confirmation and instructions for mailing the item back. Once it's received, the correct size will be sent to production and then shipped out. You cover shipping both ways.

Local to Juneau? Bring the item to the shop at 220 Front St within 5 days of delivery. The same design in a different size isn't guaranteed to be in stock, as the brick and mortar often carries a smaller selection than the online catalogue, but it can be exchanged for something else in the shop of equal value.

International orders: sizing exchanges are not available.

Prints and Original Artwork
All sales are final. The only exception is damage in shipping. Email within 5 days of delivery with photos of the piece and the packaging.

Color
Most product photos are digital mockups, and color shifts by screen. Returns based on color alone are not offered.

Changed Your Mind
Exchanges aren't available for a change of mind.

International Orders
Returns and exchanges are not available on international orders. Misprints, defects, damage, or wrong items are handled the same as above.

Lost Packages
Double check the shipping address at checkout. Packages lost due to an incorrect address can't be helped once the order is in production. If the address was correct and the package is lost in transit, it gets chased down with the carrier or replaced.

Timing
Resolution time depends on the situation. Replacements that need to be made follow normal production and shipping timelines. Items in stock ship right away. You'll hear back at every step.

Contact
Drip Drop Wonder Shop LLC
220 Front St, Juneau, AK 99801
natalie@dripdropwondershop.com